Uncensored Customer Reviews

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I’ve always liked Custom Ink and they have produced wonderful T-shirts for me in the past. I am not however so satisfied with this last run.

I order shirts and caps every year from Custom Ink for an annual event we have. I have always been pleased with the quality and service received.

Oh, our review was nice

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Overall I liked the ease of the website. I did not work with customer service. Shipping was great, and the packaging.

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My order of 24 shirts for just under $1,000 was full of multiple errors. A representative from CustonInk suggested a change to my design which I accepted but then the change was only applied to some of the order causing a mismatch between the designs. Some of the prints were of low quality, there was a mistake on one shirt with a letter left out of a name, the colors of the ink varied from batch to batch of shirts, and a whole set of t-shirts which were pictured as white, labeled as white and ordered to be white , came printed on cream T-shirts instead of white causing them to mismatch the rest of the order even more. I submitted multiple order issue reports as the shirts arrived but have not heard back from the company. At such a high price point I expected much better quality control, attention to detail, customer service and correct final results. I do not have time to correct and reorder any of the mistakes before my event so I have to use them as is. Wrong colors, misprints, omissions and all. At almost $1,000 for 24 shirts this is extremely disappointing.

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Very easy. We never have an issue and we really love the check-ins by the staf if there is an issue. Very personal shopping experience. Lovely!

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